Your Cart is Currently Empty

Have questions? Click here!

Frequently Asked Questions

Product Questions

1. How long will Smiley Cookies stay fresh?

2. How big are the original and mini round cookies?

3. Do Smiley Cookies include trans-fats?

4. Are there any allergens contained in Smiley Cookies?

5. Are Smiley Cookies Kosher?


Ordering Questions

1. How do I find out the status of my order?

2. What happens after I place an order?

3. I forgot to add a gift message to my order - can I add one?

4. Can I change the delivery address?

5. I received my order, but there’s a problem with it. What now?

6. I placed an order, but I didn’t get an order confirmation.

7. I placed an order, but I still haven't received it. What do I do?

8. Can I cancel an order?

9. Can I ship to multiple addresses from the same order?

10. Will I be charged sales tax on my order?

11. Can I select the date when I want my order to be delivered?


Payment Questions

1. When will my credit card be charged?

2. I have an Eat'n Park gift card. Can I use that as payment?

3. Is it safe to use my credit card online?

4. My credit/debit card keeps getting declined, but I know I have the funds available. What's the problem?

5. Which credit cards are accepted?


APO/FPO Orders

1. What is an APO/FPO address?

2. How long will it take my APO/FPO order to be delivered?

3. I don’t see any tracking information for my order, even though it was shipped several days ago.

4. What is the correct way to enter an APO/FPO shipping address? Where do I put the recipient’s unit number, title, etc?