Frequently Asked Questions

Product Questions

1. How long will Smiley Cookies stay fresh?

2. How big are the original and mini round cookies?

3. Do Smiley Cookies include trans-fats?

4. Are there any allergens contained in Smiley Cookies?

5. Are Smiley Cookies Kosher?


Ordering Questions

1. How do I find out the status of my order?

2. What happens after I place an order?

3. I forgot to add a gift message to my order - can I add one?

4. Can I change the delivery address?

5. I received my order, but there’s a problem with it. What now?

6. I placed an order, but I didn’t get an order confirmation.

7. I placed an order, but I still haven't received it. What do I do?

8. Can I cancel an order?

9. Can I ship to multiple addresses from the same order?

10. Will I be charged sales tax on my order?

11. Can I select the date when I want my order to be delivered?


Payment Questions

1. When will my credit card be charged?

2. I have an Eat'n Park gift card. Can I use that as payment?

3. Is it safe to use my credit card online?

4. My credit/debit card keeps getting declined, but I know I have the funds available. What's the problem?

5. Which credit cards are accepted?


APO/FPO Orders

1. What is an APO/FPO address?

2. How long will it take my APO/FPO order to be delivered?

3. I don’t see any tracking information for my order, even though it was shipped several days ago.

4. What is the correct way to enter an APO/FPO shipping address? Where do I put the recipient’s unit number, title, etc?