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We're Here To Help

Welcome to the Smileycookie.com help area.  Our goal at Smileycookie.com is to share our tasty smiles with you. 

 

Having trouble with our website or was there a problem with your order?  Please allow us to help you in one of four ways:

 

1. Check out our Frequently Asked Questions

 

2. Complete our Customer Service Inquiry Form. We will respond to all inquiries within 24 hours Monday-Friday and on Monday morning for weekend inquiries.

 

3. Send an email to customerservice@smileycookie.com

 

4. To check the status of your order - please visit our Order Status Center.


5. Questions about shipping?  Check out our Shipping Information.

Are you having trouble with our online store or was there a problem with your order? Check out our FAQ for the answers to many common questions and issues. If you need further assistance, please click here to contact our customer service team and we will respond within 24 hours to your inquiry M-F. Cookies made and shipped from Pittsburgh, PA.

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