Are you having trouble with our online store or was there a problem with your order? Check out our FAQ link for the answers to many common questions and issues. If you need further assistance, please click here to contact customer service or call us at 1-877-860-3999. Our customer service team is available 24 hours a day 7 days a week. Cookies made and shipped from Pittsburgh, PA.
Answers to your shipping questions:
I have placed my order. How soon will it be delivered?
How long does it take to process an online order?
If you order your items today we will ship them out the next business day unless they are wrapped cookies. Wrapped cookies take one extra day to dry and be wrapped and packaged before they can be shippied out. All wrapped cookies ship two business days after they are ordered. If you select a certain delivery date we will ship them out based on the time it will take for the package to arrive.
What shipping carrier do you use?
We use UPS for all of our shipping. Depending on the shipping method you select your order will be delivered via UPS SurePost, UPS Ground, UPS 2 Day or UPS Overnight.
What are the shipping options and prices?
We offer flat rate UPS SurePost for $7.99 per address. If you need your delivery sooner we offer UPS Ground, Overnight and 2-day delivery service. At checkout enter your desired delivery date and we will tell you what shipping options are available for those dates. UPS does not deliver on Saturday.
What is UPS SurePost?
We offer flat rate UPS SurePost for $7.99 per address. For that service, UPS handles all of teh aspects of delivery (pickup, tracking, etc.) until it arrives at your local US Post Office. Your USPS delivery person will then handle the final leg of your delivery to your door. If you have other UPS packages being delivered to your address that day, UPS will handle the delivery to your door with your other package.
Can I track my order?
Yes, once your order ships we will send you a tracking number that can be tracked via UPS. You can also check the status of your order in our Order Status Center.
Can I ship an order outside the United States?
Unfortunately no, we currently only ship outside the US to APO/FPO addresses.
Can I ship to PO Boxes through Smiley Cookie?
Yes, we will use UPS Smart Post to deliver the package. UPS Smart Post is a partnership between UPS and the USPS. Delivery to PO Boxes can take up to 8 days. If possible find a physical address and use this.
Can I ship to APO/FPO addresses through Smiley Cookie?
Yes, you may. An order going to an APO/FPO address can ship only standard delivery and will go by USPS First-Class Mail. Delivery can take up to 4 weeks.