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Have questions? You can always call us at 877.860.3999

I have placed my order. How soon will it be delivered?

The order/shipping status of purchases can be tracked online. Simply go to Order Status and follow the directions. If you have a question about your order, please contact our Customer Service Team.

How long does it take to process an online order?

If you order your items today we will ship them out the next business day.  If you select a certain delivery date we will ship them out based on the time it will take for the package to arrive.


What are the shipping options and prices?

We offer UPS SurePost for $7.99 per address for items that are less than 5 pounds. You cannot chose a future delivery date if you are shipping SurePost - your order will go be baked and shipped the day after it is placed.

We offer UPS Ground is you prefer to chose a shipping date. Your price will be determined by the weight and size of your order and the disctance it is being shipped. For most 1 ietm orders, UPS Ground will cost between $9 and $12, depend on the size and distance.

If you need your delivery sooner, we offer UPS Overnight and 2-day delivery service.  

At checkout enter your desired delivery date and we will tell you what shipping options are available for those dates. 

Can I track my order?

Yes, once your order ships we will send you a tracking number that can be tracked via FedEx.  You can also check the status of your order in our Order Status Center.

Can I ship an order outside the United States?

Unforuntately no, we currently do not ship outside the US.

Can I ship to PO Boxes through Smiley Cookie?

Yes, we will use FedEx Smart Post to deliver the package.  FedEx Smart Post is a partnership between FedEx and the USPS.  Delivery to PO Boxes can take up to 8 days.  If possible find a physical address and use this.

Can I ship to APO/FPO addresses through Smiley Cookie?

Yes, you may. An order going to an APO/FPO address can ship only standard delivery and will go by USPS First-Class Mail.  Delivery can take up to 4 weeks.

What is UPS SurePost?

UPS SurePost is an option that is less expensive than standard UPS Ground. Basically, your package is shipped throughout the UPS Ground system up until your local Post Office. There your package is dropped off for your USPS carrier to deliver to your door. 

You are able to track your package's delivery via the UPS tracking system throughout the entire delivery.

If you are having anothe rpackage delivered by UPS that day, they will oftentimes not drop your SurePost package at the USPS and instead deliver it with your other Ground package at no charge to save delivery time.