How do I find out the status of my order?
Please visit our.Order Status Center to check on the status of your order.
What happens after I place an order?
When you submit your order, you will see a "Thank You" page that will have an order confirmation number on it. This is a confirmation that your order has successfully processed. You will also receive a confirmation email with this order number. Your order is then sent over a secure connection to our fulfillment team. If there are any problems with your order, we will contact you by phone or email. When our team has filled the order and packaged it for shipping, you will receive another email with the package’s tracking number, so that you can track its progress in transit. If at anytime you would like to check the status of your order please visit our Order Status Center.
I forgot to add a gift message to my order - can I add one?
Yes, as long as your order has not shipped we can add one, at no charge. Please contact us Online or 877-860-3999 and we will be more than glad this to your order
Can I change the delivery address?
Yes, as long as your order has not shipped we can change the address, at no charge. Please contact us Online or 877-860-3999 and we will be more than glad this to your order.
I received my order, but there’s a problem with it. What now?
If your order arrived late, had missing or incorrect items or sizes, or if your cookies arrived broken or stale, please email us or call us at (877) 860-3999. We will do whatever it takes to correct the problem.
I placed an order, but I didn’t get an order confirmation.
Automated confirmations are emailed immediately after your order is placed. The last screen you should have seen should have been a confirmation screen with an order number. If you did not see that screen, it’s likely that you did not finalize the transaction; if you have not been charged, your order was never processed.
If you did finalize your order, check that your confirmation is not stuck in your spam or junk mail folder. Also, be sure that you are checking the correct mailbox - your confirmation will be sent to the email address you entered during checkout. If you are still unable to locate the confirmation, please email us or you can also call us at (877) 860-3999.
I placed an order, but I still haven't received it. What do I do?
When you submitted your order, you should have received a confirmation email with your order number. You check the status of your order atOrder Status CenterIf something seems amiss with the tracking information (i.e. Your order shows up as "Delivered," but you never received it), please email us or you can also call us at (877) 860-3999.
Can I cancel an order?
If your order has not been shipped yet, we can cancel it for you. Contact us immediately at by phone at (877) 860-3999.
Can I ship to multiple addresses from the same order?
Yes, this is possible. Just select Checkout with multiple addresses when checking out.
Can I select the date when I want my order to be delivered?
Yes, you can. Throughout your order process, at Smileycookie.com, you will many opportunities to select which date you would like your order to be delivered. Depending on which date you select you will be offered a variety of shipping options which will allow us to get your order delivered on your requested date. If you would like a less expensive delivery option, it is recommended that you try a later date.
When will my credit card be charged?
If our system verifies that you are using an authorized credit card and there are sufficient funds available, a hold in the amount of your purchase will be placed on your account upon submitting your order. Your account will be charged when we ship your order. If there is a problem securing authorization on your card, our system will not allow you to proceed. In this case, check that you’ve entered your information correctly. You may need to use an alternate card.